Originally Posted by luxury
Four Seasons President of Worldwide Operations Mr. Wolf Hengst will be retiring at years end. Kathleen Taylor to succede him as President and COO.
And I have sent him so many guest satisfaction surveys
... his name is on the envelope of every FS property and I got nearly always a response from him ... ehm... or some of his staff
So I am looking forward to new printed survey cards for next year
and maybe some fully renovated hotels because some FS are in desperate need
yep