Originally Posted by writetorich
they give you ten of fifteen bucks??????
Fair??? That is an INSULT.
at a penny a mile that's $15!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
And you have to ask if its fair??
They should have responded with a polite apology and stressed that this was atypical and they looked foward to doing better in the future.
OR the above and a meaningful goodwill gesture.
I think a paltry, insulting goodwill gesture is WORSE Than NO goodwill gesture.
I'm serious about this. And it is a "goodwill gesture". You are not entitled to "compensation".
If you ask me what is "fair", I would say a $200 Voucher for future travel for EACH seat.
i.e. a 10% credit for future travel.
You got less Than 1%!
Just called CO Cust Care. After much battle with a low level rep, i got transfered to an upper level rep. She understood my concerns and handled everything very professionally. In the end, I ended up getting a 200 dollar voucher for each seat. I am very happy with this result and def will continue to keep my business with continental!