Originally Posted by wth
First, it is open to every GP member and doesn't require registration (unlike UA 1,500 miles, which, BTW, posted w/o problem). So why does it rely upon property input? Second, since when is the fact that a property is too busy an excuse?
In THEORY, the bonus points should be requested at the same time as your reservation and if you do this, then the bonus will appear on your written confirmation.
These bonuses are not well understood by the average fron desk staffer, so it is best that you confirm them at the time of check-in and check-out.
As previously said, don't make a fuss with Hyatt or they may decide to enforce the "rules"
I think that Hyatt's view is that the objective of a PROMOTION is to cause you stay at a given property. Hyatt tend to be on the relaxed side in insisting that you "pre-register"