Originally Posted by DCF
...I'm SPG Platinum and have been upgraded to overwater bungalows at both BB Nui and the St Regis. Be warned, though, my next reservation for the St Regis carries a warning that the property does not participate in SPG.
That, I imagine for most of us would drive us away from coming to the St Regis. It's bad enough to pay $1000+ per night, but to fail to earn points for that outlay makes it a terrible proposition.
If the BB Nui is still participating in SPG it now looks like by far the best proposition: if not, then the St Regis would be a good bet if you can get a good price.
Interesting. I just got off a conference call with the St. Regis corporate office in White Plains and the resort itself. Both entities were shocked to find out that they only partially participate in SPG.
They gave details concerning upgrading Platinum members, giving Platinum members welcome amenities (actually a different one every night of your stay), 4 PM late check-outs (rare at resorts these days), etc. Also, they say that members paying on an eligible paid rate earn Starpoints like every other participating property.
So, I'm not sure where the non-participating information comes from. Was the booking done through a wholesaler perhaps? Regardless, if you want to send me whatever says this property is non-participating in SPG, then I'll be glad to follow up further. Until then, I'm pretty sure that it is business as usual at this resort as far as SPG participation is concerned.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]