Flew on the EWR to Berlin flight today--Jeff Smisek (president of Continental Airlines and a member of the Board of Directors. He is responsible for sales and marketing, human resources and labor relations, technology, corporate communications, global real estate and security, federal affairs, and international, state and civic affairs. He reports to the chief executive officer) was in 4A and his travel companion was in 4B.

Jeff's travel companion's tray table fell apart on the plane and actually landed in the middle of the aisle. That happened while the flight attendant was dealing with the woman in 4F who had her tray table break off the hinge. 4F also had a broken footrest.

This stuff should have all been caught well before today's flight...

Strange thing is no one tried to compensate the woman in 4F.

The conceirge also failed to meet the flight--the EWR concierge was supposed to contact the TXL concierge to have a boarding pass ready for me for my connecting flight.

I made a comment to Jeff about the concierge service (or lack thereof), but he just shrugged it off. Not impressive

and, btw, my ticket was $5k, which are the ones they are making money on.