Originally Posted by pptp
Unfortunately someone has to be the one to discover broken items and this time it looks like it was you.
I think this should no be detected by the customer, but should be seen during hte normal maintanance on the gorund (even during claening).
On LH a broken IFE in paid C is worht between 10 and 20K miles... tkae the seat issue on top and oyu get about 400Euro in Cash .. =500 US$
But I guess on CO you are expeting far less .