http://www.ajc.com/business/content/.../02mullin.html
Mullin leaves a checkered record as CEO
By RUSSELL GRANTHAM
The Atlanta Journal-Constitution
"Leo Mullin finished his last day as Delta Air Lines' chief executive officer this week, leaving behind a mixed legacy...
Mullin spent much of 2003 struggling with plunging employee morale, a fall in Delta's performance rankings, Delta's lagging stock price and disgruntled customers upset by cost-saving changes to Delta's frequent-flier program."