so i try and call again and speak to a second supervisor. This time im told that yes I was on a full fare B and that the reason why i am being charged 30k/upgrade its because i bought the tickets through KLM in holland!! She said that if I had bought the same exact ticket in the US either KLM or NW, I would have been subject to 15k/upgrade
I am thouroughly confused and it makes 0 sense... just dont understand and wont get a straight answer. Just got back from a trip to GUA and tomorrow will call for the third time as i will have more time to take down names and exact reason why i was charged 50k miles for these two upgrades... to be continued.