Originally Posted by rdm1950

My first message on FT asking for advice.
We were planning to leave on Saturday July 29, decided to postpone due to health reasons. Nicolo is gone. No body taking his calls. We called Pepe, he said Alitalia is not authorizing any changes. We called Alitalia main reservation desk, we were told to call Orbitz. Orbitz said thay will change the tickets but asked us to return the paper tickets we hold. We are afraid to do so and cannot wait for Nicolo who returns after our scheduled departure.
Any idea. Please Help Thanks

Originally Posted by post4, beaubo

UPDATED INFO FROM NICOLO FRIDAY, JULY 10--------------------------------------------------------------------------------

July 10, 2006

Dear Flyer Talk members,

I would like to inform everyone that I will out of the office starting Friday, July 14th, 2006 and will return on Monday, July 31st, 2006. For any date changes contact me at 212-903-3571 before Friday, otherwise please wait upon my return date. Kindly do not send tickets to be reissued while I am absent. During my vacation period no office will be authorized to process date changes (AZ call center and/or Toronto Airport).

In case you need to postpone your travel date. Contact Internet Company you made reservation and cancel booking. Once canceled, you can send me an e-mail notifying me cancellation. Include in your e-mail:

Last / first name

Date of travel

Flight numbers

Please no record locators as many of you have an internet record locator not an AZ. No ticket numbers either. The above information is substantial. Please, DO NOT send e-mails requesting booking changes. All date changes must be done over the phone with me.

PS: For those of you who are in Italy now, it is a great time to celebrate the “World Cup” victory. Buon Divertimento! (Have Fun!)

Cordially,

Nicolo` <last name removed>

Tariffs Analyst

350 Fifth Avenue

Suite 3700

New York, NY 10118

Tel: 212-903-3571