As far as I can remember you can just cancel your flights first and re-book after Nicolo comes back ...
Originally Posted by rdm1950
My first message on FT asking for advice.
We were planning to leave on Saturday July 29, decided to postpone due to health reasons. Nicolo is gone. No body taking his calls. We called Pepe, he said Alitalia is not authorizing any changes. We called Alitalia main reservation desk, we were told to call Orbitz. Orbitz said thay will change the tickets but asked us to return the paper tickets we hold. We are afraid to do so and cannot wait for Nicolo who returns after our scheduled departure.
Any idea. Please Help Thanks