Originally Posted by Wiley
from the sounds of everyone else (as well as my previous positive experiences with NW phone agents) i'm beginning to think i had bad luck with this particular agent he decided to hang up and go home at midnight. after all, he did seem quite bothered about trying to find an australian award ticket.
The tenor of this agent sounds familiar. I was trying to change a segment on my RTW award about about 8 months ago, and he told me that the change was illegal. I said, that I didn't believe it was, and he said he wouldn't do anything for me. I asked for a supervisor, and he refused at first, at which point I became more insistant, and finally got the supervisor. After a long amount of time, she got the segment taken care of.
I complained to the supervisor, and she said he was a good agent, if not for her assertion, I would have written a talk to us note pretty quick. I guess I remember it so well, since I think I've only gotten 2 male agents that I can recall.