OT: citibank gold MC insurance - is it worth it and a new low in customer service
Is the citibank gold MC worth it for the insurance?
I thought I'd share this spectacular piece of customer service from citibank:
Their junk mail:
"With FREE International Travel Insurance** which automatically covers ..."
"** International Travel insurance and purchase cover are underwritten by Zurich Australia Insurance ... and are subject to the terms and conditions and
exclusions contained in the policy of insurance"
Me:
I'll ring up and ask for a copy of these terms and conditions
Citibank call centre:
"We can't send you the terms and conditions till you take up the gold card"
So apparently, the travel insurance is an incentive for me to sign up, but I can't find out what it includes and excludes till I've handed over my money