Originally Posted by FliesWay2Much
II told him that I had gladly flown UA for over 30 years and have good friends who have been UA employees for over 20 years, but, based on the experience tonight, I had only two words more to say: "You're fired."
. . .
I'm an extremely loyal friend, but I can't, in good conscious, spend another dime on United after the bad management decision and complete insensitivity they showed towards over 150 people that night and morning. If they had held the Sydney flight less than 30 minutes, there would have been 25 less of us in line that night.
United, you're fired.
That's really horrible.
I have to point something out, though, because I see this attitude from passengers a lot. If you have been a loyal customer for 30 years, at some point, something will go wrong, no matter what company you are dealing with. The longer people stick with a preferred service provider of any type, sooner or later that provider is gonna drop the ball. If this is the only thing that has happened in 30 years, that's pretty good. If you think there is an airline out there that won't screw up once in 30 years, I'd love to know who that is.
(This of course absolutely does NOT excuse how the LAX staff handled things.)