Originally Posted by JGR01
You need to ask for a 'SWORN AFFIDAVIT FORM' from AA. I do not recall the name of the person who sent the e-mail following my call to AA Customer Service nor the special location I had to fax it back to. I think a copy of the Death Certificate is needed in addition (at least I had one scanned that I used several times). The form needs to be signed.
Our sympathy on your loss.
You have been given all of the correct information. Your first call to customer service will provide that the affidavit and instructions be sent to you, aong with a return envelope. Complete the affidavit, provide a DC, the fee, mail and the miles will be transferred in short time.