I ticketed a flight at the ORD B Concorse Customer Service counter today. At first I was told that they only knew how to ticket flights for the current day. My response was "You mean there is a difference if the ticket is for today or tomorrow?" I was told there was a big difference which was hard to believe. I sugested that the help desk should be called which was done.

It was a bit complicated because I wanted to use a CS $200 cert and a $10 travel voucher. At first I was told they were not combinable which in incisted that they were. The help desk also wanted to charge me a $20 airport ticketing fee which I had to be very firm that it did not apply to 1Ks. The fee if i does apply I believe is $10. Neither the CSR or the help desk had heard of the 1K fee waiver.

The final results was that the CS $200 was only used as the fare was $198 + tax. I was told that neither cert could be used to pay taxes. That seems fair but I had never heard of that rule before.

Additionally for my flight today the wrong type of upgrade cert was pulled at check in. The CSR did not know how to correct it. I suggested that she simply offload me and check me in again with the correct cert. That worked fine.

Overall it was a very poor excuse for a customer service as I knew more about some aspects of the process that the CSRs did.