Originally Posted by rkkwan
I know. But Mile-Hor is saying that it's unfair for them not to offer refunds when prices come down. My answer is that - hey, they don't ask for more when prices go up. So, I don't see that as unfair.
And I've acknowledged that point that it is a contract and you're right, they don't ask for more when prices go up (yet!!
)
The second part of my issue is them taking services fees out when they do offer refunds. I don't see it as a "lucky to get anything" kind of situation; if they've decided that individuals are entitled to refunds when fares drop, they should give the refund without chipping away at it.