>Their ticket may say "NW', but they really
>need to show up at DL ticket counter and gate!

I think few things confuse infrequent-flying pax more than code-share tix!

I remember shortly after AC bought CP I was flying from DFW to YVR. The aircraft was an AC flight number, operated on CP metal with a CP crew operating from a Delta check-in counter & gate!

Several people missed the flight when they showed up at AC and didn't have enough time to sprint all the way over to Delta's gates.

At the US departures terminal at YVR the AC/UA code-shares to The States are so confusing there are staff posted at the entrance to each check-in queue to make sure people are steered to the correct check-in counter.

I think one thing that would go a long way to improving the situation (particularly for Star Alliance etc.) would be allowing staff from Airline A to check in pax on Airline B. i.e. if I have a UA Flight number operated on AC metal, I should be able to check in at the UA counter.

Cheers,
Geoff Glave
Vancouver