A friend of mine was flying HKG-LHR-GLA today and had huge problems when trying to check in his baggage. He had a large suitcase which was about 29kg, and a roll aboard sized suitcase which was 7kg. He is a MPO Gold flying in Y so should have had a weight limit of 35kg.
The CX agent at the airport express insisted that since he was connecting to the BA flight to GLA, the system would not allow her to check all the baggage through wiuthout charging excess of $2800 for 17kg excess. She said that she would have no problem checking it through to LHR on CX, and he had the option to take the baggage off at LHR and then re-checking it. Of course my friend didn't accept this situation and the manager came over. The manager agreed the system was blocking the checking through of baggage, and suggested to take the roll-aboard as cabin baggage, and then they would be able to check the large suitcase through to GLA.
When I was told about this, I thought this was due to the new BA rules. But then later I realised the new rules don't come into effect until 11 October. The BA website clearly states:
Connecting journeys
You will receive the most generous allowance on connecting journeys where:
- Different allowances apply across international flights
- For journeys where there is a connection to/from a UK domestic service the International allowance will apply
- Flights are British Airways only, or British Airways and oneworld partners
- Connecting flights are shown on the same booking reference
http://www.britishairways.com/travel...k/public/en_gb
So has anyone else received similar check in problems from CX recently?