I really like you guys defending AC by claiming that it is not the worse. Well... simply being better than the worse does not make very good.
(On this issue, kudos in fact to AC management, as it does not make this kind of argument to justify the sometimes poor level of service.)

Let's face it: AC/Jazz is bad because it can afford to be bad: most p*ssed customers have to come back anyways as there is no real alternative (to Timmins, at least, and to similar destination not on the WJ map).

Of course, most of these issues vanish if you are E/SE (simply phone the secret number), but then, what fraction of those 60k passengers do they represent?