Originally Posted by parnel
I would ask you to submit to a UA system weather disaster in ORD. I've been there several times and it is much worse than anything AC can do to you. We as FF'ers always want the most attention and that in itself takes away from services that can be provided to the infrequent traveller. AC's problem is that YYZ is almost always a tthe center of any problems and that is where the most planes are by far.
Shall I repeat?
1. We all understand that the weather is what it is and no one can do anything about it. We live with it.
2. However telling grandma that to reschedule she should call a number that's impossible to get through is offensive.
If you want to save money by cutting people stationed at the airport for these events, at least you make sure your phone line is reasonably OK.
Now, since you know everything about AC, pray tell us, does AC do these things (1) knowingly, out of a desire to save money and who cares? Or (2) because they are clueless?
(If you can figure a third option, be my guest.)
But let me venture a guess. I would say (2) because the whole business continues to be poorly managed.