Originally Posted by aviators99
Like I said, I didn't complain, and I noted in my posting that I was happy to get in. But it was clear that the people "on the floor" in the restaurant did not know anything about the method or means by which I got in. The previous poster experienced otherwise. All I'm wondering is why it was different.
I am not sure whether it was Centurion or the restaurant. I was greeted by name, the waiter also addressed me by name, the table was ok nothing special. I was not given any free drink or appetizer or anything.
In Chicago, one restraurant did welcome me as a Centurion guest once. Same in NYC about two years ago. In the past, after Centurion made a reservation, I'd get a confirming email and the morning of the reservation, a reminder. It would contain the name of the person at the restaurant who had taken the reservation. This time, not even a confirming email -- but the reservation was made just hours before dinner.
It is a nice service. Centurion's success in getting short notice tables at popular NYC restaurants for me has been mixed. But usually it will come up with a good alternative.
I've enjoyed my membership. I sure hope it replaces Starwood Platinum with something special.