Originally Posted by dhacker
I'd leave DHL off that list. They recently lost a package on its way to my daughter and refused to lift a finger to contact the sender (Apple). They said they only respond to the shipper. It was a hassle that we had to to their work and get the shipper to contact DHL.
Funny (not) that something similar happened to us courtesy of DHL. My wife was expecting her iPod to be returned from Apple. The DHL delivery didn't come on the day promised. Online it said "held for customer pickup". Called DHL, they claimed it had been missed on the truck. They "attempted" delivery the next day, with the driver stopping in front of the house, and running up the driveway, apparently hoping no one was home. My wife opened the door, and the driver gave her the package and hurried back to the truck. My wife felt the package, and realized it was far too light for an iPod. Then she noticed it had been ripped open. She called after the driver, and started down the driveway to inquire about the pilfered package. The driver was ignorant ... or claimed ignorance. DHL did nothing to rectify. Apple said they had similar problems reported to them from the DC area!!