Wow, that is BAD - you got someone who was clueless, but systemwide upgrades have been around for a long time in one form or another, e.g. VIPOWs, etc. It's time to call again and speak with someone who has a clue.
Originally Posted by scubamom
I tried to use some of mine this week when making a reservation and the AA person had no idea what I was talking about or how to apply or use them. I finally gave up and blew some miles for upgrades.
So... how does one manage to use them????
tropicalmalady, are you related to
schistosomiasis? The handles here are getting interesting... Maybe I should have signed up as
Plasmodium falciparum, but it's a bit late for that now.
But what I really want to do is to point out what was said by
landspeed in Post #5 above:
Q2: How can I check my systemwide upgrade balance and activity?
A: You can contact your elite Service Desk or AAdvantage Customer Service (1-800-421-0600) for balance and usage details.
We will also send you email updates on a quarterly basis, provided you are an AAdvantage eSummary subscriber.
If you haven't subscribed to the AAdvantage eSummary e-mail, it sounds like you will not get the e-mailed systemwide upgrade / eVIP reports.