Originally Posted by Unimatrix One
Yesterday I (along with several other travelers) was "walked" (denied a hotel room and sent somewhere far away) by the Doubletree Guest Suites Minneapolis from my confirmed and guaranteed reservation which I had made a month in advance.
l's frequent guest program make any difference?
Even with "status" I've been "bumped" from a JWMarriott, although the compensation - a bunch of points and a suite - made the bump and the free night worthwhile (since like you, my employer was paying for the room and I was the one being inconvenienced.
On another occasion, I ended up (voluntarily) occupying the parlor of a luxury hotel's Presidential Suite, at least 2500 square feet, but no tub or shower. The perks were nice, since I was saving the hotel the cost of a room elsewhere plus transport. 3 days of sponge baths (but there was a bidet) were offset by free lavish room service breakfast every morning and concierge amenities with no charge for drinks. It sounded more attractive than what is often the usual alternative, the "Manager on Duty's" room, usually one with a mechanical or other problem reserved for the MoD's use at night.
Often, "over-booking" is not the only cause. Many US states and cities have innkeeping ordinances from yesteryear under which a current guest can not be "evicted" for staying over his/her planned occupancy period, leaving hotels with more guests arriving than rooms are available IIRC, Washington is onbe of these.
I look at hotel bumps in a kinder light than airline bumps, simply another adventure to add to tales for future generations. But even airline bumps can lead to adventures (and even upgrades).
Always ask to see the manager and discuss available alternatives. Rarely, except in Vegas, is the best suite occupied....