Originally Posted by techgirl
...those who have them receive an email from AA once per quarter showing their balance...
Basically all correct and no point in repeating it - but this should read "are supposed to receive an e-mail." The e-mails don't always show up, and definitely not on a predictable quarterly schedule. If you're at all concerned, as
techgirl suggests and contact AA however it's most convenient for you to do so.