Originally Posted by flysurfer
The positive part LH played in this scenario was that they didn't interfere with the OP's continuing efforts to rescue the situation for himself. LH played along and more or less did what the OP asked them to do. Luckily, he was on full-fare C, which greatly improved his and LH's options. I wonder what would have happened on a discounted coach fare.
So no, LH didn't take care of the OP. LH simply allowed and didn't interfere with the OP taking care of himself.
Probably the most important part. Frequent Flyers know their options and if they fly continously on the same routes and have their eyes open, they should be able to work out better alternatives than the ignorant employee, at least from time to time.
Unfortunately there is a thin line for the employee to consider whether the guy know what he is talking about or is simply talking utter crap...
But after a few miles credited to your account, you do not believe Swissport agents promising to turn a 763 around in 30 minutes for a 9 hour flight or LH employees trying to tell you that long haul wide body aircraft will not be assigned bus gates at FRA...