Originally Posted by camachinist
Bending over doesn't make insertion any easier. The customer didn't agree to the charge, therefore it's disputable. Make the case in writing to the CC company and see what happens. It's business.
In the latter case, the customer was promised a refund and never received it. Definitely disputable.
Pat
is there not a message before you are connected to an agent indicating a service charge applies to ticket via phone? does that not count as agreeing to the fee?