Originally Posted by latitude
At the end of the day the price you pay for your ticket will also reflect the level of service you should expect to receive.
Fine, but perhaps our definitions of minimum service differ. I would expect to get a comfortable, working seat as a basic requirement and not as a perk. Of course Y-class will not get individual personal service, use of the MB spa etc but it hardly seems unreasonable to expect a basic minimum, and the common courtesy of being valued as a customer despite having paid less for your ticket?