80/20 Rule Apllies
80% of your revenue comes from 20% of your customers. You have people spending big bucks with airlines for business travel. Paying full fare for trips to EU, and w/n the US. Now it is your choice as an airline to provide adequate service to these big spenders, or you can let them go to United. Personally, I think that catering to a person that spends $7K for a ticket to London makes sense. I don't mean foot massages, but decent food, clean planes and seats that work. It is SO easy to make a decent product, and it will not cost much more. This incldues the 757's, it is ridiculous they only have 8 FC seats for the amount of trips they run.
So, to use your point, imagine if comany ABC that we worked for IGNORED the desires of the largest and most lucrative customers, where would you be? Out of a job . . . .
I only hope Airbus will give LCC $90 Million every quarter so you can turn a proffit. Should be interesting to see what happens this quarter.
My perception is as follows . . .
US AIR = United/AA/Continental Pricing + Rayn AIR Service.
Thanks,
William