Originally Posted by jimbo99
You could also sue under s2(1) Misrespresentation Act 1967 for "negligent misrepresentation" or even common law "Fraudulent Misrepresentation" (harder to prove).
it only says "you need them and we've got them"
"Whether you require business facilities to keep connected or just a quiet space to relax, our KLM Crown Lounges have exactly what you need."
It doesn't actually say "you can use them".
You might have more luck sueing for misrepresentation by challenging the statement
"Friendly staff ready to assist you;"