Just a short word of warning, I visited CX office in MNL last year (I think just after they had been relocated) as I needed them to touch my DONE ticket a bit, it was a total madhouse without any priority etc. for OW elites, well over 100 people (waiting numbers) in the place, others screaming, others sleeping. Reserve some time should you need to visit that office. I really hope it's not such a circus always and I just hit them on a bad day...