Originally Posted by BlueHenFlyer

Several weeks ago I flew BA from LHR to TLV - ending up (as a no status, infrequent flier) in the very back row (two seats). If this wasn't enough, the seat I was in was broken and the cover to the little "handset" for the TV screen had been ripped off and there was jagged metal showing. The audio on my screen didn't work (only the left channel) and my companion's screen had been smashed in and broken. I was encouraged by the flight attendant to write a complaint and here's the reply:

Thank you for writing to us.

We're meticulous about our aircraft being clean and presentable throughout, so I am concerned by what you tell us about your own flight. I have told our maintenance management team - you can be sure they will follow up.

I am sorry that everything wasn't as it should have been, and hope that you will be happy with our standards the next time you fly with us.

Sincerely

Mary Ellen Burke
British Airways Customer Relations

This is a reply? I've told maintenance and they'll try to fix it? Fly with us some more and see if you have more problems? All this for USD 1000 R/T. I guarantee it's the last in a long time you'll see of me on BA. I'll not complain about UA or AS customer service so readily in the future...