<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by mikey1003:
Something in the deep dark recesses of my fading mind tells me that I once heard that there was a cash bonus given when an employee received these cards.</font>
If that's true, then it's no wonder that receiving a card made the recipients smile; AND it explains why the program no longer exists!
The last one I used was June. The agent in the DCA CRC worked a small miracle for me in spite of being plenty busy after two flight cancellations. He acted very pleased by my recognition of his efforts and gave no indication that the card was useless to him or that the program was terminated. Of course, that kind of 'service with a smile' attitude is what garnered him the praise in the first place.