Originally Posted by Viajero
...One day, when arguing the toss with a BA agent, I read to him verbatim from AA's starfile, thinking I was quoting the "bible", but he dismissed it (albeit in a most british way) by quoting from his bible, the BA manual.
Interesting, my own experience is that whenever there was a discrepancy between airlines it was a mistake and rectified when pointed out -- your experience suggests a deliberate difference and no attempt to reconcile it. Too bad if oneworld is starting to fall apart -- how ironic to have a Oneworld branded product that is inconsistent between members!