Originally Posted by Bart

First of all, you need to realize that a screener blocking the WTMD always gets my attention. If it's because the screener is waiting for a passenger to retrieve a boarding pass, then I'll inspect the BP myself if that's what it takes to allow the screener to immediately resume WTMD monitoring. However, in this scenario, it would go something like this:

Me: "What's the issue?"

Screener: "This passenger refuses to remove his shoes."

Me (turning to the closest available screener): "Tap out the walk-thru, please. (Then to the screener blocking the WTMD): "Come with me. I want to have a few words with you."

That's all you'd ever see as a passenger. I don't believe in embarrasing a screener in front of a passenger or other screener or anyone else for that matter. In all honesty, I don't anticipate this sort of scenario occuring at my checkpoint because I'm pretty clear on what I expect.