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Old Jul 6, 2006 | 5:22 am
  #49  
Dodge DeBoulet
 
Join Date: May 2004
Location: Exclusively OMNI/PR, for Reasons
Posts: 4,186
Finally . . . Incoming Calls

Well, after only 37 days since ordering my SunRocket service via the $99 Memorial Day special, I have inbound calling.

I should probably be upset that it took this long, but SunRocket did some things that left me little room for complaint:
  • Gave me 25 SR Reward Points after 1st 2 weeks without inbound service
  • Extended my no-questions-asked Evaluation and return Period to 30 days after inbound calling was activated
  • Credited me for all service during which inbound calling was unavailable

The first 3-4 CSRs I spoke with during this time insisted that, although the numbers they displayed for activation in my calling area were actually allocated to Choice One, it would take no more than 7-10 days to get them ported. Remarkably, it took 4 times that long.

The CSR I spoke with late last week claimed that my problem was not unique; many numbers that needed to be ported from Choice One were taking inordinately long times.

We'll see how well they follow through with the extensions to the evaluation period and credits . . . but for now, the service is working as expected, call quality is quite good, and all included services appear to be functional.
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