Originally Posted by Bart
Get the name of the screener, the name of the supervisor, and submit a complaint to the FSD and airport station manager. Again, the reason for getting the airport station manager involved is to exert some internal pressure on the FSD. The airport station manager is, for lack of a better word, the FSD's landlord and is interested in happy customers.
Certainly a lot smarter than b*tching about it online, eh?
And if there were any possibility, regardless of how remote, that something might actually come of it, don't you think I/we would??? How many complaints do you think HAVE been filed w/the TSA, FSD's, airport mgrs, airlines, the press, younameit, since YOUR agency came on-line about a myriad about problems, MOST of which, if not all, stem from 'failure to understand the SOP', as you put it??? I've filed a number of them, many of which I've outlined in this Forum as well as the response, if any, that's been rec'd (those on the receiving end of said complaints also appear to have a 'failure to read & understand the nature of the complaint' problem!) As you, yourself, have pointed out, the reasons for the continued & ongoing failure to recognize the most basic problems w/in your agency stem from lack of leadership @ the top (middle & bottom, in my opinion!), combined w/a complete lack of accountability of the agency as a whole for this 'failure to understand the SOP'.