Ive noticed a big drop in their standards in F since first flying F in july last year.
I just dont get excited anymore about flying with them -I thought it was just that I have flown too much but maybe its not just me!
i recently filled out a complaint on a flight and got a reply stating that they were sorry no MCO no pressie at all for my trouble just an feeble excuse!
My friend recently wrote to UA about an economy flight problem and both the pax received a $US200 MCO.
I just dont think they REALLY care at all.