The main problem EK has is inconsistency of service at ALL LEVELS, and I mean all levels. I can list 1000's of occasions during my travel on EK ove rth epast few years.

Intially, I thought that was coz i was flying economy and had a blue skywards membership, but for the past 2 years , i ve been flying only First and Biz on what they call " top standard routes" like JFK-DXB, DXB-KIX, and having a gold skywards but sadly I have observed the worst of the worst...
I wrote several times to them coz i belong to that part of the world, EK is a national carrier fo rme...but no answer

Maybe this could singnal something to those sitting in Dubai , knowing nothing about how bad the New York office treats their "potentioal " customers FOR EXAMPLE