Agree - it depends a bit on whether you've kept the points or not. If you had then probably little to complain about. If you haven't then I agree that they could have been a bit slicker at sorting things out - especially when they ended up putting you up in another Hilton hotel nearby; you would have thought that's where they would have checked in the first place! (or even before you arrived as suggested by pinniped.

Alan

PS Just be glad they didn't put you up in the hotel across the road - stayed there once before and it was absolutely dreadful!