In a case like that I would recommend using the "speak up" portion of the JetBlue website. That very thing has happened to me twice and both times I ended up using the "speak up" and got everything resolved very quickly ... the lag on the "request points" must be long *shrug*

Anywho, include the same information you would have put in the "request points" ... flight numbers/days/times and a confirmation number. They usually get back to you within a day or two.

BTW, heres the link: http://www.jetblue.com/speakup/index.html

Hope this helps,

~Matt