FlyerTalk Forums - View Single Post - Priceline UK Customer Service?
View Single Post
Old Jun 29, 2006 | 4:56 pm
  #3  
Yorkshire Traveller
All eyes on you!
20 Years on Site
 
Join Date: Apr 2004
Location: LBA
Posts: 372
Originally Posted by FlyingFinn
all booked through Priceline UK (since I don't have an American credit card nor billing address I can't use the US version).
You can book through priceline.com from the UK - they do accept UK cards, I've booked using both my Nationwide VISA and Tesco Mastercard. You do however need to register on the priceline.com website and make you address and telephone number look as though it's in the USA. I simply use my UK address and format it as best as possible but use a genuine state (California) and ZIP code (94559) and all works fine.

When I've e mailed priceline in the UK before their responses have been pretty poor - standard cut and paste answers without seemingly reading the question. I do wonder where e mail response team is located as replies received don't seem to come from native English speakers.

I'd suggest giving Priceline in the UK a phone call (though your call gets routed to Priceline in the USA from memory). They were very helpful to me when I had to cancel a booking due to a family illness and also when I made a mistake on some dates (my own fault!). I find it much easier to explain something on the phone than to put it in writing.

Their number is 0800 074 5000.

I'd suggest having a copy of your reservation to hand (log into your account and take a print from My Trips) as you may need the reservation number (or the telephone number you gave when making the booking) to get through the telephone system.

One thing I always do is to take a copy of the reservation with me should I ever have any problems at check-in/check-out as the Priceline reservation confimation also has the hotel reservation reference on it.

Hope that this helps. Let us know how you get on.

Nigel

Last edited by Yorkshire Traveller; Jun 29, 2006 at 5:12 pm
Yorkshire Traveller is offline