I was just looking for some advice on the following situation which happened to me last night...

I had a reservation for a room at the Hilton London Euston last night, to be paid with points from a family member's HHonors account (while the family member has status, Im not sure what level it is)...since I knew that I would be arriving late that evening because I was flying in from Turkey via Vienna, I made sure that the reservation contained a note about my late arrival, and it did..."Late arrival guaranteed" and on the bottom it had some reservation coding saying something similar...

Now flash ahead to last night...I arrive at the Hotel about 10:40 PM, and when I try to check in, the two agents exchange a skeptical look like something's wrong (a classic "oh crap" look), and one of them excuses herself to a backroom explaining that she'll be right back, but not telling me what the problem was.

About 5 to 10 minutes later, she comes back and tells me that the hotel is overbooked that evening, and that they'll try to sort out some other accomodation for me, but in the meantime would I like free drinks at the bar?

That was fine by me so I sat over in the bar area nursing a Coke and watching TV, anxiously awaiting an update...I was very tired from the trip in from IST and wanted nothing more than to collapse into a bed of any sort...

50 minutes passed with no update (current time 11:40 PM), so I went back to the check-in desk to see if they had any kind of news for me...two new agents were there...when I introduced myself they recognized it right away and assured me they were working nonstop to find something...I could see on the desk that the phone book was open to the "Hotels" section, which was comforting to see...

Since I was gettin a little bored at the bar, I asked if I might be able to get some internet access while I continued to wait, and they gave me a voucher for an hour of free access at the internet computers downstairs, a much appreciated gesture...regrettably, the computers were occupied by a group of kids who showed no signs of letting up anytime soon, so I just sat and read the papers while I hoped they would get off soon...

After a further ~30 minutes of waiting, one of the agents fetched me from downstairs and gave me an update...they absolutely could not find anything in London with a room open, and the last alternative was to set up a bed in a conference room for me...not seeing much of an alternative, I agreed, and the agent went to make the relevant calls...

However, finally, in a great turn of fortune, she came off the phone a few minutes later and told me that they had found a room for me elsewhere, and that they were going to fetch a cab for me (cab fare on their dime) and send me over there...just to be absolutely sure, I asked if Hilton would be paying for whatever new place they were sending me to, and I was again assured that they would be...

In short order we went outside, got a cab, and I found myself being taken to the Hilton London Islington, a quick 10 minute ride from the Hilton Euston

Upon arrival at the Hilton Islington (time: 12:30 AM, elapsed time since I first tried to check in at the Euston=nearly 2 hours!), I hoped to get a key and get quickly into bed, but the check-in counter was empty...fortunately, someone showed within 5 minutes, and I again introduced myself and explained the situation, and they recognized it right away...a person who I think was the manager on duty came out to apologize and said they were giving me a suite and free breakfast, and finally, around 12:45 I found my way into my room at the Islington...what an ordeal the whole night had been! Fortunately Im a very mild mannered person and stayed calm and friendly throughout the whole thing...

Now, this morning when I woke up, I found the bill slipped under my door, and it appeared that they had it so that they were going to charge me for the room...however, when I checked out, I asked the agent if they knew that the room was supposed to be paid for by Hilton, and they confirmed to me that it was...whether or not the room charge will show up on my credit card bill when I get home, we'll see, but it is something I am a little bit worried about...

Overall, my question is...am I entitled to any additional compensation for this whole mess? I did not want to bring the topic up with the agents as I have little experience in asking for compensation and did not want to sound greedy or anything unknowingly...

Thanks in advance for your help!

N674UW