FlyerTalk Forums - View Single Post - Is NWA finally learning customer service?
Old Jun 28, 2006 | 3:44 pm
  #12  
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Originally Posted by irishmar17
This is the same airline who charged me $200. to change my reservation forward to one week because of a illness that my doctor told me NOT to fly on the date I was supposed to. But I forget, I am not an elite member.
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I suspect that all the network carriers would have done the same thing--they see profitability around the corner, so they're grabbing every penny they can get. Perhaps if the doctor provides some documentation, NW might refund the fee--no harm in asking the airline!
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