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Old Jun 28, 2006 | 9:24 am
  #1  
badjuju
 
Join Date: Sep 2005
Location: ORD
Programs: AA; Marriott; SPG; HH
Posts: 3,473
Another reason I stick with AA

Imagine my delight this morning when I received this email from AA:

Dear badjuju,
You travel with us too often for us to let the circumstances surrounding flight 1442
go by without an apology. After learning the details from our manager in Minneapolis,
it was clear how inconvenienced you and the other customers were while traveling with
us to Chicago on June 22 and we are truly sorry.

In appreciation for your patience during this situation, we've added 9,000 Customer
Service Bonus miles to your AAdvantageŽ account. You should see this mileage
adjustment in your account very soon.
...
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The funny thing is I was not that much inconvenienced. I was going standby on that flight because I screwed up my reservations.
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