Originally Posted by milesmilesmiles
...but sorry you had to do user acceptance testing AFTER the property went live. I'm thinking of booking there for convenience to work in mid-September for 10 days and hopefully the defect rate will be minimal
A couple of questions:
1) How far would you say the walk is from the hotel to Canary Wharf?
2) As a Diamond, was the continental breakfast included and did you have the ability to upgrade for xxx pounds to a full American breakfast?
Thanks again for a full report....
I guess it depends where in "Canary Wharf" you are trying to reach. I walk quite quickly and would say it took approximately 4 to 5 minutes to reach Canary Wharf Tube Station if that is any help.
As a Diamond they did allow access to the lounge (it would have been difficult for them to have refused given it was completely empty). Continental Breakfast was apparently available in the lounge, with the option of a Restaurant Breakfast at no additional charge. YMMV, the normal position for properties in the UK with lounges is that only the lounge brekky is included and no credit is given towards a restaurant breakfast. For clarity it is extremely rare in the UK for any breakfast buffet in the restaurant to be provided as continental only, almost without exception hotels offering a restaurant breakfast bufet, offer the full buffet (hot and cold items). The only hotel I have ever encountered which had a "continental only" policy is the London Conrad but then at the Conrad only the continental items are buffet.
BTW at my insistence the cost of the nights stay (prepaid) was waived, I will now wait and see if I receive a corresponding credit on my Amex account. I was however charged £11 for the strawberries I should have had free
