Originally Posted by kdinino
Sorry to rant but my blood is pumping. Since when did you need to go to an airport to use a bump voucher to book a flight? Ive done this on UA several times and Pearl, the rude as heck agent based in Chicago all but scolded me like her 8 year old kid. Ive never witnessed a more defensive, rude person at United in my life. Shame on you Pearl. Just say I'm sorry but dont berate me and tell me you can lose your job--frankly, I hope you do--for super shtty customer service.
If you had such bad service you may want to write a letter to WHQ with the customer service agent's name; here on FT you do need to actually edit it out
Additionally, I had a bump voucher a few months ago and had to go to the airport to turn it in (not to book the flight, but to pay for it) or they said I could mail it in. When is your flight? Is it close to the date?
And look at the bright side of things, you actually reached the call center in the STATES
