Originally Posted by me4yankees
I am not sure which on hold message you are referring to. When I call CP and get transferred to general reservations (if they are busy), there is a woman's voice, but she does not sound 19. Are their different on hold voices for the former HP and US call centers? Call 800-428-4322, the general reservations number for US, and see if it is the same voice you are talking about.
Yes, different on hold messages based on the DNIS you called in on. My call went to AWA because the Jupiter companion passes have to be booked on SHARES. Here's the key for the number difference (from US' Website)
If you have an electronic ticket, call US Airways Reservations at 1-800-428-4322, or America West Reservations at 1-800-235-9292.