Update - was on hold for 34 minutes. Got through to a wonderfully helpful and friendly CSR in Tempe.

SpaceBass - I have all anonymous calls go directly to VM, I don't answer them. I have a separate number for the same account for my wife's business; if you call her number and she doesn't answer it goes to her network VM, call our general family number and it goes to our family VM. I use ATT Call Vantage VoIP Phone Service

hoobly, Yep for the time being US still has Alan. You are very lucky to be a CP because you don't have to listen to "Ms. Squeeky Voice".