FlyerTalk Forums - View Single Post - Whatever happenned to Stratus Rewards Card
Old Jun 26, 2006 | 11:04 pm
  #11  
Steven Rider
 
Join Date: Jun 2006
Programs: American Express Black, Titanium Card, Marco Polo Club
Posts: 3
Originally Posted by robertw477
Do not sign up. Trust me. There are no baskets and most of their amenties were pulled last year. There are no events that I know of. This card although backed by US Bank is run by another company. This is not like a major branded rewards card. Their application process was unreal. Tax returns, a pile of paperwork etc. Then they pull the money from checking (on a corporate acct) twice a month. That is ridicuous. I really question the involvement of US bank in this. I am going to file a formal complaint Banking regulators and state regulators in both MN and CA where the company is headquartered.

Website for Status not updated in 16 months or more. They autocharged me for 2006 and pulled the money from my checking account. I complainted and they offered 50% back. I called US bank 12 times and we had conference calls/emails/faxes etc. They finally returned my money. It was a huge hassle. If AMEX black is no good forget Stratus. US Bank and their involvement is a mystery to me. They claim very few have complained I got a press release from Stratus a week ago and I emailed the contact on that page with no reply.

Any questions post here or email me. I wish this was not the case but it turned out to be terrible for me. Of course management totally hides behind useless reps who are there to take the heat for them

Robert
I have been a member for 2.5 years and have had a great experience. I have received invites to at least 5 events since October. I just booked a Safari in Africa throught the Stratus Rewards Concierge Service and it was seemless. I was able to use my points to pay for the entire $65,000. trip.

My experience and other members that I know has been very positive.
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